Refund and Returns Policy
Due to hygiene reasons, our products are generally non-returnable and non-exchangeable.
However, we understand that situations may arise where you may need to return or request a refund for your order. We are happy to accommodate such requests under the following conditions:
Eligible for Full Refund or Replacement (Free of Charge):
- Missing products from your order
- Damaged or leaking products
- Wrong items received
- Expired products received
Ineligible for Refund or Replacement:
- Tampered products
- Missing invoice copies
- Tampered batch numbers, manufacturing dates, or MRPs
- Products without original packaging
- Queries raised beyond 24 hours of receiving the product
- Allergic reactions – We recommend a patch test before full use and thoroughly reviewing ingredient lists on our product pages before placing an order.
Return and Refund Process:
- Contact our customer care team within 24 hours of receiving your order if you require a refund or replacement.