Privacy Policy

This Privacy Policy describes how Healing Tales of Ceylon (“Healing Tales”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our website (the “Website”) or purchase our products (the “Products”).

1. Personal Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Create an account on the Website.
  • Place an order for Products.
  • Subscribe to our newsletter or marketing communications.
  • Contact customer service.
  • Participate in surveys or contests.

The personal information we collect may include:

  • Contact information (name, email address, phone number, shipping address)
  • Billing information (payment card details)
  • Account login information (username and password)
  • Browsing behavior and preferences (through cookies)

2. How We Use Your Personal Information

We use your personal information to:

  • Process your orders and deliver your Products.
  • Respond to your inquiries and provide customer service.
  • Send you promotional emails or updates about Healing Tales with your consent (you can unsubscribe at any time).
  • Improve the Website and your user experience.
  • Personalize your experience on the Website.
  • Analyze website traffic and user behavior.
  • Comply with legal and regulatory obligations.

3. Cookies

We use cookies to track website activity and improve your user experience. Cookies are small data files stored on your device that remember your preferences and help us understand how you interact with the Website. You can disable cookies in your browser settings; however, this may limit some website functionalities.

4. Disclosure of Your Information

We will not sell or share your personal information with third parties for marketing purposes without your explicit consent. We may share your personal information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and marketing agencies. These service providers are contractually obligated to keep your information confidential and secure.

We may also disclose your personal information if we are required to do so by law or if we believe it is necessary to protect the rights, property, or safety of ourselves or others.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information:

  • You can access and update your personal information.
  • You can request to delete your personal information.
  • You can unsubscribe from marketing communications.

If you wish to exercise any of these rights, please contact us using the information below.

7. Children’s Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

8. International Orders

If you are placing an order from outside of Sri Lanka, your personal information may be transferred to countries with different data protection laws. By using the Website, you consent to the transfer of your information to these countries.